Welcome to Whisky Pioneer (the “Site”). By accessing, browsing or using this Site, you acknowledge that you have read and agreed to be bound by these Terms and Conditions.
WP reserves the right to change these Terms and Conditions of Use at any time without notice.
Use of Site
You are responsible for your own communications, including the transmission, uploading or posting of information and are responsible for the consequences of such communications to the Site.
In order to access certain services on the Site you will be required to provide specific information. All information about you must be truthful, and you may not use any aliases or other means to mask your true identity.
This site and its services are only to be used by persons aged 18 or over.
By purchasing a Whisky Pioneer Subscription, you acknowledge that your Subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation.
Your subscription will be automatically extended for successive monthly periods, at the subscription rate. Deliveries will be shipped around the 10th of the month.
Any Subscription cancellations need to be completed prior to the end of the preceding month. We are unable to give refunds for bottles that have already been paid for and/or shipped. Gift subscriptions may not be cancelled.
We reserve the right to revoke your membership for any reason at any time, without notice.
Shipping is free.
If you receive a damaged or broken bottle, contact us with evidence within 24 hours. WP will send a replacement package, either the same or equivalent. WP does not refund damaged bottles or packages.
WP reserves the right to dispute the receipt of a damaged package or broken bottle.
WP’s delivery partners will usually notify us of any damages prior to delivery. If this occurs, WP will replace your delivery as quickly as possible.
The copyright of this website and all images is controlled by WP.
The operation of this site and contracts for the purchase of goods through the site are governed by English law. Any dispute shall be subject to the jurisdiction of the courts of England and Wales.
As a subscription, WP introduces distilleries to members, these distilleries ship directly to members or via a licensed intermediary. WP does not sell, handle or distribute alcoholic products directly.
Your privacy is important to us. It is WP’s policy to respect your privacy regarding any information we may collect from you across the Site and other sites we own and operate.
Information we collect
When you visit the Site, our servers may automatically log the standard data provided by your web browser. This data is considered “non-identifying information”, as it does not personally identify you on its own. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.
We may also collect data about the device you are using to access our website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.
We may ask for personal information, such as your name, email address, physical address and payment details. This data is considered “identifying information”, as it can personally identify you.
We only request this information when you interact with our site services—like shopping and transacting on our site, creating a user account or subscribing to our newsletter. We may also ask for personal information belonging to someone else when you buy goods and services as gifts intended for direct delivery to the recipient. We only use collected personal information in the context of providing or improving these services.
How we collect information
We collect information by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. You are free to refuse our request for this information, with the understanding that we may be unable to provide you with some of your desired services without it.
Use of information
We may use a combination of identifying and non-identifying information to understand who our visitors are, how they use our services and how we may improve their experience of our website in future. We also use this information to gain insights into demographics, product and service popularity, and the effectiveness of our marketing activity. We do not disclose the specifics of this information publicly, but may share aggregated and anonymised versions of this information, for example, in website and customer usage trend reports.
We primarily use your personal information for the purposes of processing your orders of products and services, delivering those products and services to you (or your nominated recipient), and granting you access to engage with certain areas of our site.
We may use your personal details to contact you with updates about our website and services, along with promotional content that we believe may be of interest to you. If you wish to opt out of receiving promotional content, you can follow the “unsubscribe” instructions provided alongside any promotional correspondence from us.
Data processing and storage
We only retain personal information for as long as necessary to provide a service, or to improve our services in future. While we retain this data, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure, and cannot guarantee absolute data security.
We only transfer data within jurisdictions subject to data protection laws that reflect our commitment to protecting the privacy of our users.
If you request your personal information be deleted, or where your personal information becomes no longer relevant to our operations, we will erase it from our system within a reasonable timeframe.
What is a cookie?
A cookie is a small piece of data that a website stores on your device when you visit, typically containing information about the website itself, a unique identifier that allows the site to recognise your web browser when you return, additional data that serves the purpose of the cookie, and the lifespan of the cookie itself.
Cookies are used to enable certain features (eg. logging in), to track site usage (eg. analytics), to store your user settings (eg. timezone, notification preferences), and to personalise your content (eg. advertising, language).
Cookies set by the website you are visiting are normally referred to as “first-party cookies”, and typically only track your activity on that particular site. Cookies set by other sites and companies (ie. third parties) are called “third-party cookies”, and can be used to track you on other websites that use the same third-party service.
Types of cookies and how we use them
Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts and payment processing. We use essential cookies to enable certain functions on our website.
Performance cookies are used in the tracking of how you use a website during your visit, without collecting personal information about you. Typically, this information is anonymous and aggregated with information tracked across all site users, to help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or by third-party services. We use performance cookies on our site.
Functionality cookies are used in collecting information about your device and any settings you may configure on the website you’re visiting (like language and timezone settings). With this information, websites can provide you with customised, enhanced or optimised content and services. These cookies may be set by the website you’re visiting (first-party) or by third-party service. We use functionality cookies for selected features on our site.
Targeting / advertising cookies are used in determining what promotional content is more relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or to limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you’re visiting (first-party) or by third-party services. Targeting / advertising cookies set by third-parties may be used to track you on other websites that use the same third-party service. We use targeting / advertising cookies on our site.
Third-party cookies on our site
Our third-party privacy promise
We review the privacy policies of all our third-party providers before enlisting their services to ensure their practices align with ours. We will never knowingly include third-party services that compromise or violate the privacy of our users.
How you can control or opt out of cookies
If you browse websites from multiple devices, you may need to update your settings on each individual device.
Although some cookies can be blocked with little impact on your experience of a website, blocking all cookies may mean you are unable to access certain features and content across the sites you visit.
Feel free to contact us if you have any concerns or questions about how we handle your data and personal information.